At Nancy & Jim’s, each piece is lovingly made or personalised just for your little one—so we hope you adore your order as much as we loved making it! 💛
Because all of our items are made to order and/or personalised, we’re unable to accept returns or offer refunds unlessthe item is faulty or arrives damaged.
Please check all personalisation details carefully before placing your order, as we cannot refund or remake items due to errors entered at checkout.
If something isn't quite right with your order, don’t worry—just get in touch:
📩 Email us at hello@nancyandjims.co.uk
🕒 Within 7 days of receiving your item
📷 Please include a photo and your order number
We’ll do everything we can to make it right ✨