Welcome to Nancy & Jim’s! By placing an order or browsing our website, you are agreeing to the following terms and conditions.
All items are made to order or personalised by hand in our home studio. Because of this, slight variations may occur—this is part of what makes each piece special!
We aim to create and dispatch your order within the stated timeframe (usually up to 15 working days), but during busy periods, this may vary. You will be kept updated via email.
Because your order is made or customised especially for you, we are unable to accept cancellations once an order has been placed. Please double-check all personalisation details at checkout.
We do not accept returns or offer refunds on made-to-order or personalised items unless the product is faulty or damaged. Full details are available in our Returns & Refunds Policy.
We ship throughout the UK with a flat rate of £3.99 for tracked delivery. Once dispatched, we are not responsible for delays due to postal services.
This website is intended for users over the age of 18. By placing an order, you confirm you are of legal age or have parental consent.
We respect your privacy. Any personal information you provide is used only to process your order and keep in touch about Nancy & Jim’s. Full details are available in our Privacy Policy.
All content, designs, images, and products on this website are the property of Nancy & Jim’s. You may not copy, reproduce, or resell any items or imagery without permission.
Questions? We’re here to help!
📧 hello@nancyandjims.co.uk